Free user support

All PHOENICS users with a current PHOENICS Maintenance Agreement, ie those who have paid the licence fee and maintenance charge for the current period, are entitled to unlimited user support, without further charge.

Free user support is however confined to enabling users to run the PHOENICS code modules successfully in a conventional manner, to understand the documentation, and to detect any common mistakes which they may have made.

Users requiring support in resolving convergence problems or implausible solutions are requested to demonstrate the problem on as coarse a mesh as possible before sending their files to Diese E-Mail-Adresse ist gegen Spambots geschützt! JavaScript muss aktiviert werden, damit sie angezeigt werden kann. . The model should be simplified as far as possible in terms of dimensionality, physical models (such as turbulence, radiation, etc), physical properties, boundary conditions, removing GROUND, etc. This not only helps Coolplug to provide a speedy resolution of the problem, but can help the user identify the cause of the problem himself.

When requesting user support, please include the following information:

  • Your organisation's name and PHOENICS Maintenance Agreement number
  • Version of PHOENICS being used
  • Details of hardware configuration and operating system
  • Any information that may help to answer the query, such as problem sketches, Q1 files, GROUND coding, and a clear statement of the problem encountered with the software.

Users who require assistance in setting up new models can avail themselves of Extended Customer Support.

Send an Diese E-Mail-Adresse ist gegen Spambots geschützt! JavaScript muss aktiviert werden, damit sie angezeigt werden kann. or call (+31457850262) for free user support.

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